Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Collaborate with team members to ensure optimal guest experience and support store operations.Establish supportive and productive relationships with all team members.Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.Provide technical product education by articulating the value and benefit of the product.Assess guests’ needs to provide customized, effective purchase and return solutions and support.Interact with guests to ensure a great guest experience in a manner that values guests’ time.They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. The Educator role is the foundation of our success as an organization. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As a company, we focus on creating positive change to build a healthier, thriving future. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
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